Betja's Privacy Policy — Your data, our responsibility

Betja (betja.vu) is a trusted online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains how betja collects, uses, and protects your personal information. By visiting the betja website, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy.

Betja believes transparency is the foundation of trust. That is why this Policy is written in plain, straightforward language — free of complex legal jargon. Our goal is to assure you that your information is completely safe with betja.

Betja collects only the information required to deliver our services. Below is a detailed breakdown of data collection across two categories:

Information provided directly (by you):

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for KYC verification)
• Payment account details (for processing transactions)

Automatically collected information:

• IP address and browser type
• Device information (operating system, screen resolution)
• Platform activity logs (login times, game history)
• Location data (approximate only, via IP address)
• Data collected from cookies and tracking pixels

Betja collects your information solely to improve our services and provide you with a safe and enjoyable experience. We never sell your data commercially to third parties. The main reasons we use your data are:

• Creating and managing accounts and ensuring account security
• Processing transactions and maintaining financial security
• Completing KYC verification and meeting legal compliance requirements
• Preventing fraud and money laundering
• Sending personalized promotional offers and bonuses (only with your consent)
• Improving the platform's technical performance and overall user experience
• Providing customer support
• Resolving legal disputes and conducting security investigations

Betja does not sell your personal information. However, certain data may be shared in the limited circumstances described below:

• Payment processor: Financial details required to complete transactions are shared with payment partners
• KYC Partner: Documents required for identity verification may be shared with approved verification service providers
• Legal Obligations: Information may be disclosed in response to a court order or government directive
• Technology infrastructure: Cloud storage and server service providers — all bound by betja's strict confidentiality agreements
• Fraud prevention: Limited data may be shared with approved partners for security investigations

In all such cases, third parties are required to comply with betja's privacy standards. Your information is never shared with advertisers or unrelated third parties.

Betja follows industry-leading standards to protect your information. Our security measures operate across multiple layers to prevent any unauthorized access.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
• Two-factor authentication (2FA): An additional layer of security for account access
• Firewall & DDoS protection: Server-level protection against cyberattacks
• Regular security audits: Regular third-party penetration testing
• Data masking: Sensitive information displayed on screen is partially masked
• Access Controls: Only authorized personnel may access specific data

The betja.vu website uses cookies to improve service quality and make your browsing experience smoother. A cookie is a small text file stored in your browser.

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

Betja does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of active account use and up to 5 years after closure
• Transaction information: Up to 7 years as required by legal obligations
• KYC Documents: Up to 5 years after verification
• Game log: Up to 2 years
• Cookie Information: By cookie type (see above)

After the applicable retention period, data is securely deleted or anonymized.

Betja respects your data rights. You have the rights listed below and may exercise them at any time:

Betja is a responsible gaming platform. Our services are intended for individuals aged 18 and above only. We do not knowingly collect any information from minors under the age of 18.

Age is verified at the time of account registration. If we become aware that we have collected information from a minor, that data will be deleted immediately and the account will be closed.

Betja may update this Privacy Policy from time to time. Depending on the nature and significance of any changes, we will notify you through appropriate channels:

• You will be notified at your registered email address of any significant changes
• A notification banner will be displayed on the website
• The "Last Updated" date at the top of this page will be revised

Continued use of betja's services after any changes takes effect constitutes your acceptance of the updated policy. If you do not agree with the new policy, you may request that your account be closed.

If you have any questions about this Privacy Policy or concerns regarding your data, please contact our Data Protection team. betja's 24/7 support team is always here for you.

Our FAQ Page Find answers to common privacy questions. To learn about responsible gaming, visit our Responsible Gaming Visit page.